You might get anxious or stressed about making phone calls, dealing with bills or going to appointments. This is understandable. However, there are things you can do to make it easier.

• If you feel uncomfortable talking on the phone, use services which allow you to manage your account online, or let you speak to someone using web chat.
• Make notes beforehand on everything you want to ask about. You could write down all the things you want to say, and prepare answers for any questions you might be asked.
• Collect all your paperwork together, like bills, letters and bank statements. If you find you’re missing something while you’re on the call, it’s okay to ask the person to wait while you find it.
• If you get stressed or anxious about being put on hold, you might find it helpful to plan an activity for while you’re on hold. You could put the phone on loudspeaker, then do the dishes or read a book. You might feel too nervous or anxious to do this, and that’s okay. You might find it helpful to try a relaxation exercise instead.
• Speak slowly, and take your time. If the person is impatient or doesn’t listen to what you’re telling them, don’t be afraid to repeat yourself. Remember, you’re allowed to ask questions and have your say.
• Afterwards, keep a note of everything you talked about. You can also ask the person on the phone to send you a summary.

Adapted from https://www.mind.org.uk/information-support/tips-for-everyday-living/money-and-mental-health/dealing-with-services/